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10 Year Anniversary Sale

10 YEAR ANNIVERSARY SALECELIA

10 YEAR ANNIVERSARY SALECELIA

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About CELIA
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CUSTOMER SERVICE

Shipping policy
Returns & Refunds
FAQ
Privacy policy
Terms of service

CELIA

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Our Story

About CELIA

CELIA was created for women who love timeless accessories that feel polished, feminine and easy to wear every day.

Our pieces are designed to complete your look without feeling too loud. From elegant watches to refined jewelry and sunglasses, every item is selected to feel classic, wearable and effortless.

Timeless Everyday Pieces

Our focus is simple: accessories that look elegant with workwear, dinner outfits, holidays and daily moments.

Premium Look, Accessible Price

CELIA is built around a polished boutique look without the traditional luxury markup.

Made to Complete Your Set

Mix watches, jewelry and accessories to create a signature CELIA look that feels personal.

Need help with your order or styling questions? Visit our contact panel and our support team will help you as quickly as possible.

Customer Support

Contact CELIA

Our customer service team is here to help with order questions, tracking updates, returns, exchanges and product information.

Cancellation window: If you want to cancel your order, please contact us within 1 hour of placing it. After that, the order may already be processing and cancellation is no longer guaranteed.

Contact Page

You can reach us through our official contact page:

Open Contact Page

For Faster Help

Please include your order number, email address used at checkout, and a clear description of your question.

Order Tracking

For tracking updates, use our tracking page: Track Your Order.

Customer experiences

CUSTOMER REVIEWS

The perfect everyday statement

Finally, a watch that actually fits comfortably! The adjustability is seamless and it doesn't feel bulky at all. I wear it to the office and out for dinnerit matches everything perfectly. Super impressed with the durability so far.

Chloe M.

I bought this expecting it to be 'good for the price,' it's actually just good.

The detailing is insane up close. Photos don't even do it justice.

Elisa S.

Even better in person

I was looking for a simple gold watch that didn't look cheap, and this is exactly it. It has a nice weight to it and the color is perfect not too yellow. Very happy with this purchase.

Jessica W.

The adjustability is next level.

You can get that exact fit where it's snug but still comfortable all day. I also reached out before buying and they answered everything properly, not some copy-paste reply.

Shauni De Vos

Feels like a €2,000 watch

I've owned a few higher-end watches, and this honestly shocked me. The weight, the finish, the way it sits on the wrist, it feels expensive. I've worn it daily and it still looks brand new.

Amelie R.

Thought it was Cartier at first

No joke, first time I wore it out, someone asked if it was Cartier. The weight, the shine, the way it sits... it doesn't feel like a cheap alternative at all.

Brooke D.

Waterproof and still looks flawless

I wore it in the shower, to the gym and on holiday. Still no fading and no green marks.

Amara V.

Compliments every single day

The compliments are constant. It has that polished luxury look without feeling flashy.

Lina M.

Customer Service

Shipping Policy

Important: Order cancellation requests must be submitted within 1 hour of placing the order. After that, changes or cancellations are no longer guaranteed once fulfillment begins.

Processing Your Order

We always aim to prepare and dispatch orders as quickly as possible. Under normal circumstances, orders are prepared within 1–3 business days after the order has been placed.

During high-volume periods, anniversary sales, promotional campaigns, seasonal events, or unexpected supply chain delays, processing and delivery times may take longer than usual.

Estimated Delivery

Delivery timeframes shown on our website are estimates and may vary depending on destination country, carrier handling, customs processing, and local delivery conditions.

Once your package has been shipped, you can follow your order through our tracking page.

Tracking

Track your order here: Track Your Order.

Need Help?

If you have any questions about your shipment, please contact us through our contact panel.

Customer Service

Refund Policy

Important: Cancellation requests must be submitted within 1 hour of placing the order. Once the order has entered processing, has been packed, dispatched, or handed over to the carrier, it can no longer be cancelled or modified.

Processing Your Order

We know you are excited to receive your items, and we always aim to process orders as quickly as possible. Under normal circumstances, orders are prepared and dispatched within 1–3 business days after the order has been placed.

Please note that during high-volume periods, anniversary sales, promotional campaigns, seasonal events, or unexpected supply chain delays, processing and delivery times may take longer than usual. All delivery timeframes shown on our website are estimates and may vary depending on the destination country, carrier handling, customs processing, and local delivery conditions.

During our Anniversary Sale or other promotional events, increased order volume may cause processing and delivery to take slightly longer than usual. We always do our best to dispatch every order as quickly as possible, but delivery timeframes during these periods should be seen as estimates rather than guaranteed dates.

Order Cancellations

Once an order is placed, our system begins processing it as quickly as possible. If you wish to cancel your order, please contact us within 1 hour of placing the order through our official contact page.

Cancellation requests made within this timeframe are not guaranteed, but we will always do our best to assist. Once an order has entered processing, has been packed, dispatched, or handed over to the carrier, it can no longer be cancelled or modified.

If a cancellation request is approved after the order has already entered processing, a cancellation fee may apply. This fee covers payment processing costs, administrative handling, warehouse preparation, and any fulfillment work that has already started.

Shipping costs, priority processing fees, cancellation fees, and any optional protection services are non-refundable once the fulfillment process has started.

30-Day Return & Exchange Policy

We want you to love your purchase. If you are not completely satisfied with your item, you may request a return within 30 days from the date your order was delivered.

To start a return, please contact us through our official contact page. Items sent back without first requesting and receiving return approval may not be accepted.

Return Eligibility

To qualify for a return, the item must be returned in its original condition. This means the item must be unworn, unused, undamaged, and returned with all original packaging, tags, hygiene seals, and accessories included.

Customers are responsible for the return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a tracked shipping method, as CELIA is not responsible for return packages that are lost or damaged in transit.

Promotional Items, Sale Items & Free Gifts

Items purchased during a sale, promotional campaign, anniversary event, or with a discount code may be subject to different return conditions, depending on the offer shown at the time of purchase.

If your order included a complimentary gift, promotional item, or free anniversary gift, this item must also be returned in unused condition if the main order is returned. If the gift is not returned, the retail value of the gift may be deducted from the final refund amount.

Damages & Order Issues

Please inspect your order as soon as it arrives. If you receive an incorrect, damaged, or defective item, please contact us through our official contact page within 48 hours of the carrier’s marked delivery time.

To help us resolve the issue quickly, please include your order number, a clear description of the issue, and photos or videos of the item and packaging. Claims submitted after this 48-hour window may be more difficult to verify and may not qualify for a replacement or refund.

Refunds

Once your return has been received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be processed within 10 business days. Please note that it may take additional time for your bank, payment provider, or credit card company to post the refund to your account.

Original shipping charges, priority processing fees, cancellation fees, and optional package protection fees are non-refundable.

Depending on the nature of the return, the condition of the item, and the promotional terms of the order, refunds may be issued to the original payment method or as store credit.

Refused Deliveries, Unauthorized Returns & Disputes

If a package is refused at delivery, returned without approval, or sent to an incorrect return address, any shipping, handling, return, cancellation, or restocking costs may be deducted from the final refund amount.

If you have any issue with your order, please contact our support team first so we can help resolve the matter as quickly as possible. We are always here to assist and find a fair solution.

Customer Service

FAQs

Please note: If you want to cancel your order, contact us within 1 hour of placing it. After that point, cancellations are no longer guaranteed.

How can I track my order?

You can track your order through our tracking page: Track Your Order.

How long does delivery take?

Delivery times are estimates and depend on the destination country, carrier handling, customs processing, and local delivery conditions. During sales or promotional periods, processing may take slightly longer.

Can I cancel my order?

If you wish to cancel your order, please contact us within 1 hour of placing the order. Once an order has entered processing, has been packed, dispatched, or handed over to the carrier, it can no longer be cancelled or modified.

Can I return my order?

You may request a return within 30 days from the date your order was delivered. The item must be unworn, unused, undamaged, and returned with all original packaging, tags, hygiene seals, and accessories included.

What should I do if my item is damaged?

Please contact us through our official contact page within 48 hours of the carrier’s marked delivery time. Include your order number, a clear description of the issue, and photos or videos of the item and packaging.

Customer Service

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how CELIA collects, uses, and protects information when you use our webshop.

Information We Collect

When you place an order, contact us, or subscribe to our newsletter, we may collect details such as your name, email address, shipping address, billing address, phone number, order details, and payment-related information processed through secure payment providers.

How We Use Your Information

We use your information to process orders, provide customer support, deliver products, send order updates, improve our webshop, prevent fraud, and send marketing communications if you have opted in.

Email Communications

If you subscribe to our newsletter, you agree to receive email updates, offers, and brand communications from CELIA. You can unsubscribe at any time.

Sharing Information

We may share necessary information with trusted service providers such as payment processors, shipping carriers, fulfillment partners, analytics providers, and email marketing tools. We do not sell your personal information.

Contact

If you have any questions about this Privacy Policy, please contact us through our contact panel.

Legal

Terms of Service

Order cancellation window: Customers must request cancellation within 1 hour of placing the order. After that window, we begin processing quickly and cancellations are no longer guaranteed.

Welcome to CELIA

These terms and conditions outline the rules and regulations for using our webshop.

Introduction

By accessing our webshop, you accept these terms and conditions in full. Do not continue to use CELIA if you do not agree with all of the terms and conditions stated on this page.

Intellectual Property Rights

Unless otherwise stated, CELIA owns the intellectual property rights for all material on this webshop. All intellectual property rights are reserved. You may view and/or print pages from our webshop for your own personal use, subject to the restrictions set out in these terms and conditions.

Restrictions

You are specifically restricted from republishing material from CELIA, selling, renting, or sub-licensing material from CELIA, reproducing, duplicating, or copying material from CELIA, and redistributing CELIA content unless the content is specifically made for redistribution.

Your Account

If you create an account on the webshop, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

Product Information

We strive to display accurate product information, but we do not warrant that product descriptions, colors, information, or other content available are accurate, complete, reliable, current, or error-free.

Prices and Payment

All prices listed on the webshop are subject to change. We accept payments through various providers. By placing an order, you agree to pay the price indicated at the time of your order.

Shipping and Delivery

Shipping and delivery times are estimated and not guaranteed. CELIA is not liable for any delays in shipping.

Returns and Refunds

Please refer to our Return & Refund Policy for information about returns and refunds.

Limitation of Liability

CELIA, nor any of its officers, directors, and employees, shall be liable for any matters arising out of or in any way connected with your use of this webshop.

Changes to These Terms

We reserve the right to modify these terms and conditions at any time. You should check this page regularly to ensure you are familiar with the current version.

Contact

If you have any questions about our Terms and Conditions, please contact us through our contact panel.